Thank you for choosing Site Genuis Hub for your web design services. We value your satisfaction and want to ensure that you have a positive experience. Please read our refund policy carefully to understand your rights and responsibilities regarding refunds.
1. Eligibility for Refunds:
- We offer refunds in the following circumstances:
- If we are unable to deliver the agreed-upon web design services.
- If you request a refund before work on your project has commenced.
- If a refund is required due to a legal obligation.
2. Requesting a Refund:
- To request a refund, please contact us via email at contact@sitegenuishub.com with the subject line “Refund Request.” We will review your request within 2 business days.
3. Refund Process:
- If your refund request is approved, we will process the refund using the same payment method you used for the original purchase. Please allow up to 7 business days for the refund to reflect in your account.
4. Non-Refundable Services:
- The following services are non-refundable:
- Any work already completed or in progress.
- Domain registration or renewal fees.
- Third-party expenses, such as hosting costs, paid on your behalf.
5. Cancellation Policy:
- If you wish to cancel your project, you may be eligible for a partial refund depending on the work completed up to that point.
6. Contact Us:
- If you have any questions or concerns about our refund policy, please contact us at contact@sitegenuishub.
7. Changes to Refund Policy:
- We reserve the right to make changes to this refund policy at any time. Any updates will be posted on our website and will apply to all future projects.
By purchasing our services, you agree to abide by this refund policy. Please note that this policy may be subject to local and national laws and regulations, which will take precedence where applicable.